Shipping and Returns

we want to ensure a seamless and enjoyable shopping experience for our valued customers. Please review the following information regarding shipping and returns for our Soap Brush:

Shipping Information:

  1. Processing Time:

    • Orders are typically processed within 3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
  2. Delivery Timeframe:

    • The estimated delivery time for the Soap Brush is between 7 to 15 business days from the date of shipment. Please note that delivery times may vary based on your location and external factors such as customs processing times.
  3. Shipping Methods:

    • All orders are shipped using our standard shipping method. If you require expedited shipping or have specific preferences, please contact our customer support team before placing your order.
  4. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and your delivery address. You can view the shipping costs during the checkout process before finalizing your purchase.

Return Information:

  1. Return Policy:

    • If you are not completely satisfied with your Soap Brush, you may return it within [specified time period] from the date of purchase. Please ensure the product is unused and in its original packaging.
  2. Return Process:

    • Contact our customer support team at wicanda.customers@gmail.com to initiate the return process. We will provide you with detailed instructions on returning the product.
  3. Refund or Replacement:

    • Upon receiving the returned item, we will process your refund or replacement based on your preference. Refunds will be issued to the original payment method.
  4. Conditions for Return:

    • The product must be in its original condition, unused, and in the original packaging.
    • Return shipping costs are the responsibility of the customer, except in the case of a defective or damaged product.

Customer Support:

  • For any questions or concerns related to shipping or returns, please contact our customer support team at wicanda.customers@gmail.com

We appreciate your trust in Wicanda. If you have any further inquiries or need assistance, our customer support team is here to help.

Thank you for choosing our Soap Brush – the perfect addition to your kitchen!